At Turkish Traditions and Modern Culture, we value customer satisfaction. This refund policy explains our refund and return conditions for digital content purchases, product sales, memberships, and subscriptions.
Digital content (e-books, audiobooks, digital materials, downloadable documents, etc.) is non-refundable by nature. When you purchase such products, refunds or returns are generally not provided as they are immediately accessible and can be copied.
However, exceptions may be made in the following cases:
If you experience such issues, you must contact us within 7 days of the purchase date. If we cannot resolve the issue, we may provide a full or partial refund.
For our online courses and educational materials, we offer a 14-day "satisfaction guarantee" from the date of purchase. If you are not satisfied with the course content and have not completed more than 25% of the course, you can receive a full refund.
To request a refund, you must send an email to [email protected] within 14 days of the purchase date and explain the reason for your dissatisfaction.
For physical products you purchase (books, magazines, souvenirs, etc.), you have the right to return them within 14 days of the delivery date. Returned products must meet the following conditions:
To return a product:
Once your return is approved, a refund will be issued to your original payment method. Refunds are typically processed within 5-10 business days after return approval, but it may take longer for the refund to appear in your account depending on your bank or credit card company.
If the product you received is defective or damaged, you must contact us within 7 days of the delivery date. We offer full refunds or exchanges for defective products. Please send photos of the defective product by email so we can resolve the issue more quickly.
You can cancel your monthly or annual subscriptions at any time. The cancellation will take effect at the end of the current billing period. When a subscription is canceled, no partial refund is made for the remaining period.
For example, if you cancel an annual subscription after 6 months of use, you will not receive a refund for the remaining 6 months, but your subscription will remain active until the end of the current year.
Some of our subscriptions may offer a free trial period. If you cancel before the trial period ends, no fee will be charged. If you cancel after the trial period ends, the amount you paid for the first billing period will not be refunded.
Our subscriptions typically renew automatically. You can disable automatic renewal from your account settings or by contacting us. When automatic renewal is disabled, your subscription will end when your current subscription period expires.
The following products and services are non-refundable:
Refunds are typically made to your original payment method:
If your original payment method is no longer available (for example, if your card has been canceled), we may offer an alternative refund method.
For purchases made using promotion or discount codes, the refund amount is calculated based on the amount you paid after the promotion or discount.
You can request a return for products you received as gifts, but the refund will be made to the person who purchased the product.
In cases where we cannot provide our services due to natural disasters, pandemics, wars, or other events beyond our control, we may offer alternative solutions or partial refunds.
For return and refund requests or questions about our policy, please contact us:
Turkish Traditions and Modern Culture
964 Davies Lock Grantshire N11 1RH
Email: [email protected]
Phone: +443655424025
We reserve the right to change this refund policy at any time. Changes will be effective after they are published on our website. In case of significant changes, we will make reasonable efforts to inform our customers.
Last Updated: May 22, 2024